Effective Date: 05.02.2025
These Terms of Use (“Terms”) govern your use of the website (“Site”, “Service”) at https://frame-line.com provided or authorized by Digitalessence UAB (“Company”). Our Company registration number is 307066269, and our registered office is at Geležinkelio g. 32-18, Lentvaris, LT-25116 Trakų r..
Please read these Terms before using the Site. By accessing and using this Site, you represent and warrant that you understand, agree to, and accept all terms and conditions contained in these Terms.
We may make changes to these Terms at our discretion. Please check these Terms periodically for updates. Updated Terms shall become effective when published on the Site. Your continued use of the Site after the publication of updated Terms signifies your acceptance of these changes. We may also notify you of significant changes via email at the address you provide.
We encourage you to also read our Privacy Policy, which is incorporated herein by reference. These Terms and the Privacy Policy constitute a legally binding agreement between you and the Company.
1. General Terms
Our Site offers a range of services, including but not limited to digital product configuration, custom solutions, and other related functionalities tailored to your needs.
2. Account
Creating an account is not mandatory to access our services. Customers can browse and select their desired products seamlessly. During the checkout process, they will be required to provide the necessary details to complete the transaction. Once the purchase is successfully processed, the product will be delivered via email within the specified timeframe.
3. Intellectual Property Rights
All content and materials on the Site are owned by Digitalessence UAB. All rights, title, and interest in any such intellectual property are proprietary to Digitalessence UAB unless otherwise specified.
We grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable, worldwide license to access and use our Service solely for personal, non-commercial purposes. This license will automatically terminate if you violate these Terms.
We respect the intellectual property rights of others and expect our users to do the same.
4. Placing an Order
Orders can be submitted by completing the order form available on our website. As user accounts are not required, customers will receive a notification regarding the expected timeframe for product delivery. For any additional inquiries or assistance, please contact our support team at support@frame-line.com or info@frame-line.com.
5. Payment Terms
Payments for our services can be made using the methods listed in the payment section of the Site. The total price for services will be presented as a fixed fee visible before placing the order. We will proceed with your order only upon successful receipt of payment. If payment is not settled and the order is not canceled, access to the Services may be suspended until payment is completed. Note that certain payment methods may incur additional fees, such as currency exchange or processing fees imposed by the provider.
6. Refund and Chargeback
Refunds and chargebacks are processed under the following conditions:
Refund:
Refunds may be requested in cases where our product or Services do not meet the requirements outlined in the order form or these Terms. Refund eligibility varies by region, and consumer law protections are upheld where applicable. Refund requests are reviewed within 14 business days and may be returned to your original payment method. Refunds can be requested during the specified refund period (72 hours after the product delivery deadline) if:
The order is canceled within 15 minutes of submission.
Duplicate payment was made for the same order.
The delivered product does not conform to initial instructions.
There is a significant delay in delivery.
Refunds are not applicable in the following situations:
The order status is “finished”.
General dissatisfaction without specific issues.
Delay due to insufficient information or communication.
Incorrect email address in the account.
Mismatched deadlines on the order form and actual delivery.
7. Third-Party Links
The Site may include links to third-party websites or resources for informational purposes only. Digitalessence UAB has no control over these third-party sites and is not responsible for their content or practices.
8. Dispute Resolution
- Applicable Law: These Terms are governed by and construed in accordance with the laws of Lithuania. Both parties agree to submit to the exclusive jurisdiction of the courts of Lithuania.
- Severability and Waiver: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision does not constitute a waiver of that provision.
9. Liability
Users are responsible for ensuring compliance with these Terms and applicable laws. Digitalessence UAB is not liable for any inappropriate, illegal, or unethical use of the products or services provided through the Site. Users bear full responsibility for consequences, including but not limited to academic penalties, loss of opportunities, or legal actions.
10. Final Terms
These Terms remain effective until terminated by Digitalessence UAB. We reserve the right to terminate these Terms or your access to the Site at any time without prior notice.
Our Services are exclusively available to individuals who are at least 18 years old. By using our Services, you confirm that you meet this requirement.
11. Contact Details
For inquiries or further assistance, please contact us:
Digitalessence UAB
Geležinkelio g. 32-18, Lentvaris, LT-25116 Trakų r.
Email: support@frame-line.com or info@frame-line.com
We value your feedback and are committed to providing high-quality service.